FAQs

Click on the questions below to see the answers. Click on them again to hide the answers.

Q. How do I shop?

A. Go to our online shopping center here. You can choose to begin shopping immediately and register later or you can register first and then begin shopping.

Browse the store by navigating the different aisles in the navigation bar on the left side or using the aisles and categories on the home page. If you can’t find what you’re looking for in the aisles then use the search feature on the left hand side of the page.

To add a product choose the quantity and just click “Add to cart”. A message will appear at the top of the page informing you the product was added to your cart. If at any time, you want to see what’s in your cart, click the picture of the cart on the top left hand side of the page or click the “Cart” tab at the top of the page. Your current order total and number of items in cart can be viewed on the top left hand side of the page.

We are in the process of adding approximate sizes to all weighable products but if you come across a weighable product (e.g. bulk mild cheese) with no approximate size and want to order a specific amount (e.g. 500g) add the product to your cart. Please specify the amount requested (e.g. 500g of the bulk mild cheese) in the “Instructions for the order and/or substitutions” box located in the shipping method section of the checkout.

When you are ready to checkout, click on the checkout button and follow the easy step-by-step instructions.

Q. Are the prices online the same as in-store?

A. Yes, the online price is the same as the in-store prices. The online price also reflects the prices in the weekly flyer ad. The environment levy for products such as 2 litres soft drinks have been automatically included in the price of the product. HOWEVER, PLEASE NOTE: 10% Tuesdays are not available for online orders and final prices are not based on the day the order is placed but on the day of delivery.

Q. How do I order weighed goods like cheese, meat and produce?

A. When you are shopping, the price per kg and an approximate size for one piece are provided. Once winnipeggrocery.com receives your order, the product is weighed and the price is calculated. If you wish to give additional information on weighed goods you can do so during the checkout, at Step 3 – Shipping Method in the “Instructions for the order and/or substitutions” box.

Q. What do you charge for picking, packing and delivery?

A. Delivery starts at $11 for up to $300 of groceries,$15 for orders $300 and over. Heavy orders with mainly Soda and water $22.

winnipeggrocery.com is offering the option for home delivery to provide you with:

Q. Is there a minimum order amount for delivery?

A. No, there is no minimum order amount for a delivery on regular orders.

Q. What happens to my order once submitted to winnipeggrocery.com?

A. * Once your order has been submitted, a staff person takes the printout and begins to prepare your order.
* A specialist from the appropriate departments will carefully select the freshest products such as meats, fruits and vegetables.
* If any items are unavailable, substitutions are required or if any of the order instructions are unclear, a representative of winnipeggrocery.com will call you. Please ensure that you provide the phone number and times where you can be reached both day and evening in the shipping method section of the checkout.
* The completed order is then sent through the checkout where it is double-checked to ensure accuracy.
* Once bagged, the order is stored appropriately in the refrigerator or freezer as needed until the time of delivery.

Q. How does the delivery work?

A. General Rules for Delivery Times:

1. Your order must be placed before 7pm if you wish to have it delivered the next day.

2. You can choose between two delivery times daily that suits your needs (Daytime - 12 pm to 3 pm and Evening - 3pm to 6pm). Available delivery times will be displayed at checkout when you place your order.

3. Someone must be available at the delivery address for the delivery window requested. Also, please have your credit card ready at the time of delivery.

Q. Can I choose to pick up my order?

A. Yes, pickup is available but not for the same day the order is placed. Pickups are any time between 11am and 7pm and must be signed for by the cardholder. Your credit card must be present at the time of pickup. Please indicate day and pickup time requested.

Q. What if I need to change my scheduled delivery day or time or modify my order?

A. If you need something added to the order or you need to re-schedule the delivery time, please contact the store as early as possible. We will do our best to accommodate your needs.

Q. How do I pay for my groceries?

A. Your groceries are paid for online using either your VISA, MasterCard or American Express through our secure checkout. We use the same level of security (128-bit encryption) that is used by the banks for online banking. We hold a digital certificate Thawte, a trusted third-party Certification Authority. If you would like to learn more about Thawte, visit them at http://www.thawte.com
We accept Visa, MC, amex and debit.
Our driver has a wireless terminal to accept debit.

Q. How do I know that you received my order?

A. Once you have placed your order, you will receive an e-mail listing the groceries purchased, date and time of delivery requested, along with an order number shortly after the order is placed.

IMPORTANT: All orders will be confirmed with a phone call from winnipeggrocery.com to inform you if a product is unavailable or a substitution is required. Please leave the number(s) where you can be reached during the day and what times are best for you in “The times you may be contacted” box In Step 3 – Shipping Method of the checkout.

Q. What happens if you are out of the products I ordered?

A. While we make every effort to have all the products you requested, from time to time, a product may be unavailable or out of season. If you have not allowed for substitutes, the product will not be added and you will not be charged for the product. You will be informed by telephone if an item is unavailable or a substitute is required.

Q. What happens if I’m not home when my product arrives?

A. If you are not home, you will be charged for a 2nd delivery charge.

Q. Is there a limit to what I can order?

A. We will accept orders of a reasonable size, but we reserve the right to limit quantities and to refuse orders that are not based on typical family grocery shopping patterns. If you submit an order that we consider to be unreasonable, you will be contacted by a representative of the store. Commercial orders are also available but cost of delivery is dependent on order size. Please contact the store for details.

Q. What areas do you service?

A. Home delivery is currently only available for residents of Winnipeg. The pick up in store option is available from anywhere in Manitoba.

Q. What if I want to return something?

A. It’s our goal to provide you with the same high level of service provided in-store. If we have made a mistake, call the store and we will make the necessary arrangements to rectify the problem.

Q. Is tobacco available online?

A. Tobacco can be purchased through this service. You must be at least 18 years of age and provide identification upon delivery for all orders that contain tobacco or tobacco paraphernalia.

Q. What does the TX symbol stand for?

A. The TX symbol indicates a taxable item.